Spa Etiquette and Policies

Arrival

We ask that you arrive 15 – 20 minutes prior to your appointment time. This will allow time to check-in, change into a robe, and relax before your service(s).

Reservations and Cancellations

All appointments must be secured with a credit card or gift card. The time needed for services scheduled is reserved especially for you. We require a minimum of 24 hours notice of cancellations. Cancellations made less than 24 hours in advance will result in a $25 fee per service to the credit card on file.  If we are able to fill your appointment slot last minute with another guest, we will refund the cancellation fee to the card on file.

Late Arrivals

If you arrive late, we might not be able to extend your treatment time so the next guest will not be delayed, and you will be charged for the full value of the service.

Gratuities

Gratuities are not included in our prices, but are greatly appreciated by our staff. The standard gratuity is 15% to 20% of the cost of service provided.  Parties of 4 or more will have an 18% gratuity added to their service total.

Cell Phones

To guarantee a relaxing environment for all of our guests, we ask that you silence your cell phone upon arrival. Unless it is an emergency, please refrain from using your cell phone during your visit with us. Valuables We suggest that you please leave your valuables at home. Many of our treatments require removal of jewelry, and we regret that we cannot be responsible for loss or for damage to personal articles including clothing and accessories, or for misplaced items.

Children

Children are welcome at Urban Escape when they have scheduled appointments.

Pets

We love Colorado’s dog-friendly culture. However, it is against state regulations to allow pets in our facility.

Gift Cards

Urban Escape gift cards are available in any dollar amount and any combination of services. Treat someone special to one of our elegant spa packages.

Please Note: Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards.  Gift cards cannot be redeemed for cash and may not be used for gratuity unless the amount was added at the time of purchase.

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