Spa Etiquette and Policies
We ask that you arrive 15 – 20 minutes prior to your appointment time. This will allow time to check-in, change into a robe, and relax before your service(s).
Reservations and Cancellations
All appointments must be secured with a credit card or gift card. The time needed for services scheduled is reserved especially for you. We require a minimum of 24 hours notice of cancellations. Cancellations made less than 24 hours in advance will result in a $25 fee per service to the credit card on file. If we are able to fill your appointment slot last minute with another guest, we will refund the cancellation fee to the card on file.
If you arrive late, we might not be able to extend your treatment time so the next guest will not be delayed, and you will be charged for the full value of the service.
Gratuities are not included in our prices, but are greatly appreciated by our staff. The standard gratuity is 15% to 20% of the cost of service provided. Parties of 4 or more will have an 18% gratuity added to their service total.
To guarantee a relaxing environment for all of our guests, we ask that you silence your cell phone upon arrival. Unless it is an emergency, please refrain from using your cell phone during your visit with us. Valuables We suggest that you please leave your valuables at home. Many of our treatments require removal of jewelry, and we regret that we cannot be responsible for loss or for damage to personal articles including clothing and accessories, or for misplaced items.
Children are welcome at Urban Escape when they have scheduled appointments.
We love Colorado’s dog-friendly culture. However, it is against state regulations to allow pets in our facility.
Urban Escape gift cards are available in any dollar amount and any combination of services. Treat someone special to one of our elegant spa packages.
Please Note: Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards. Gift cards cannot be redeemed for cash and may not be used for gratuity unless the amount was added at the time of purchase.
From our Blog
Friday, January 13th from 5-8pm Let us help you with all of your wellness and beauty resolutions for 2017. We will be offering information and demonstrations on advanced skin care (laser hair removal, IPL, laser resurfacing, Microneedling, Dermaplaning, Chemical...read more
HAPPY HOLIDAYS! Need a quick gift? Our spa gift cards can be purchased online for any spa package, service, or desired...read more
October is Breast Cancer Awareness Month. Enjoy our new Pink Sugar Pedicure (only available in October) and Urban Escape Day Spa will donate $15 to the National Breast Cancer Foundation. Every $100 we donate will help a woman in need receive a mammogram. This...read more
Join us for our Botox Lunch Box Event Thursday, September 29th 11am-2pm Look younger in the time it takes to eat your sandwich. Sign up for this injectables event and eat lunch on us! Watch live injections, get filler and/or Botox while you’re here, meet our nurse,...read more
Our family business has been part of the Golden community for 9 years. Where has time gone? We want to thank the community and our guests for all the support. Come join our celebration on Friday, September 23rd from 5pm-8pm. We look forward to see you...read more